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Lux Manufacturing Group Limited Warranty Information

Lux Manufacturing Group warrants its merchandise to be free of defects in materials and workmanship for One (1) year under normal use and conditions.

Exceptions to this warranty include:

  • Fabrics - Not warranted

  • Customer's Own Material (COM) - Not warranted

  • Back Pillows and Arm Pillows - One (1) year

  • Knee-Tilt and Gas Lift Mechanisms - Two (2) years

  • Casters - Five (5) years

  • Glides - Not warranted

  • Recliner Mechanisms (non-motorized) - Two (2) years

  • Recliner Mechanisms (motorized) - One (1) year

  • Sleeper Mechanisms - Two (2) years

  • Case Goods - One (1) year

The warranty for seat cushion cores is against a loss of resiliency. Through normal use, all cushion cores will soften and lose loft with time. Loose seat cushions and back pillows should be fluffed and turned weekly. Polyester fibres will lose loft with normal use and is not to be considered defective.

Warranty service is handled through the original furniture purchaser. Should service be needed, contact the purchaser. After receiving Lux Manufacturing Group authorization, the purchaser will either repair or return the defective item for repair or replacement.

Installation of replacement items is the responsibility of the dealer and is not covered by this warranty.

Consequential and incidental damages are excluded from this warranty.

Our frames are constructed to support individuals up to 300 pounds and our Bariatric Chairs are constructed to support individuals up to 500 pounds.

OUTDOOR STANDARD PRODUCT

Lux Manufacturing Group warrants outdoor seating for a period of three (3) years to be free from structural defects in frame material and craftsmanship under normal use and service. Any finish will be warranted for a period of one (1) year to be free from defects under normal use and service. Any woven or rope material will be warranted for a period of one (1) year to be free from defects under normal use and service. Glides are not covered under any warranty.

OUTDOOR TABLES

Lux Manufacturing Group warrants outdoor tables for a period of one (1) year to be free from structural defects in material and craftsmanship under normal use and service. Any finish will be warranted for a period of one (1) year to be free from defects under normal use and service.

UPHOLSTERY MATERIAL

All indoor and outdoor upholstery materials are covered solely by the corresponding upholstery manufacturer’s warranty.